Plymouth & District Mind Mental Health Charity

Privacy Statement

  1. Our Privacy Principles

We will look after any personal information that you share with us. This is central to our values as an organisation. We want everyone who supports us, or who comes to us for support, to feel confident about how any personal information they share will be looked after or used.

You can be confident that:

  1. How we collect personal information about you

We may collect personal information from you when you interact with Plymouth & District Mind. There are many occasions when this could happen, for example: if you enquire about our services; register with us; make a donation to us; ask a question about mental health; book a place on one of our training courses; apply for a job or volunteering opportunity; if you chose to provide some optional feedback; or otherwise provide us with personal information. And this may be when you phone us; email us; go onto our website; through the post; or in person.

  1. What information do we collect?

The personal information we collect might include your contact details such as name, date of birth, email address, postal address, telephone number, as well as information you provide in any correspondence between us.

We may also collect health information that will enable us to provide you with the most appropriate service; however, you can decide if you want to remain anonymous or if you are happy to share your personal details.

  1. How do we use personal information?

We may use your personal information to:

A special note about the sensitive Information we hold:

If you contact us at Plymouth & District Mind through our main number, through social media, or in other more general communications with us such emails, you may choose to provide details of a sensitive nature.

We only use it for the purposes of dealing with your enquiry, training, and quality monitoring or evaluating the services we provide. We will not pass on your details to anyone else without your express permission except in exceptional circumstances. Examples of this might include anyone reporting serious self-harm or posing a threat to others, children contacting us and sharing serious issues.

If you provide us with any sensitive personal data by telephone, email or by other means, we will treat that information with extra care and always in accordance with this Privacy Policy.

Your personal information and details of the enquiries received are stored for no longer than is necessary for the purposes of its use. We carry out periodic deletion of data whose retention period has expired and/or when the need to continue holding such data is no longer necessary.

5. How long do we hold your information for?

We only keep it as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations (for example, the collection of Gift Aid).

  1. Your choices

We’d like to keep all our valued supporters up to date with our progress. So, to update you on what we’re doing and ask whether you’d be able to support us, where we are able to, we’d like to keep in touch with you (by post, phone, email, text and other electronic means) about our progress and how you can continue to help us in this important mission.

Please be reassured that respect lies at the heart of everything our committed staff and volunteers do: we respect any information that you share with us and you can change your mind and remove or add your consent at any time, by simply contacting us by:

Writing: Plymouth & District Mind; 8 Woodside; Plymouth, Devon, PL4 8QE


Tel: 01752 512280

  1. Who sees your personal information?

The personal information we collect about you will be used by our staff (and volunteers) in Plymouth & District Mind so that they can support you and possibly to legal and regulatory authorities if required to by law.

We will never sell or share your personal information with organisations so that they can contact you for any marketing activities.

  1. Your information security

We take the security of your personal information extremely seriously.

We’ve implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.

And we only keep it as long as is reasonable and necessary, which may be to fulfil statutory obligations (for example, the collection of Gift Aid).

Here are some of the ways we protect your personal information:

  1. Your communication with our teams at Plymouth & District Mind

Your communications with our teams (including by telephone or email) may be monitored and/or recorded for training, quality control and compliance purposes to ensure that we continuously improve our customer service standards.

  1. Your rights

You have various rights in respect of the personal information we hold about you – these are set out in more detail below.  If you wish to exercise any of these rights or make a complaint, you can do so by contacting our Data team at Plymouth & District Mind, 8 Woodside, Plymouth, PL4 8QE; by email at and by phone on 01752 512280.  You can also make a complaint to the data protection supervisory authority, the Information Commissioner’s Office,

Please note, some of these rights only apply in certain circumstances and we may not be able to fulfil every request.

  1. How to update or access your personal information

You may ask us at any time to update your details, correct or remove information you think is inaccurate by writing to:

Plymouth & District Mind; 8 Woodside; Plymouth, Devon, PL4 8QE or by emailing

You also have a right to know what personal information Plymouth & District Mind holds about you – please contact us on any of the details above.

You will be asked to confirm your identity before we can provide you with this.

  1. Changes to our Privacy Policy

Our Privacy Policy is reviewed regularly to ensure that it reflects how we use your information. Any changes will be notified to you by updating this policy so please check this policy to see if any changes have been made that are important to you. Where appropriate, changes will be notified to you by email.

This Privacy Policy (version 1) was last updated on 08/05/2018

  1. Who we are

Here at Plymouth & District Mind, we are committed to protecting your personal information and to reassure you that that you have control over the information we store about you and what types of information you would like to receive from us.

For further information about our privacy practices, please contact us by:

Writing: Plymouth & District Mind; 8 Woodside; Plymouth, Devon, PL4 8QE


Tel: 01752 512280





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